Terms of use
Betmatik website is operated by Feel So Good B.V. under license number GLH-OCCHKTW0708012022 issued to it and regulated by Gaming Services Provider N.V., authorized by the Government of Curaçao under license number 365JAZ
KYC
Betmatik [Feel So Good B.V.] receives the following information from customers who deposit in accordance with their 'Know Your Customers' policy: Name, surname, date of birth, address and citizenship number.
In cases where data is missing or does not match account details, additional documentation will be required.
Such documents include, but are not limited to, proof of identity (passport, driver's license, identity card), proof of address (service invoice not older than 3 months), and proof of payment.
Our company also complies with anti-money laundering and responsible gaming regulations by controlling the source of funds/wealth as needed. In such cases, additional funds / wealth source documents will be requested.
GENERAL TERMS AND CONDITIONS
You are not allowed to register on the Website and use our services if you are a resident of Aruba, Austria, Australia, Belarus, Bonaire, Curacao, France, Iran, Iraq, Netherlands, North Korea, Russian Federation, Greece ,Singapore, Spain, St Maarten, Statia, U.S.A or the U.S.A dependencies, Ukraine, United Kingdom.. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.
You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form
1.INTRODUCTION
1.1. By using our website “betmatik.com”, visiting or becoming a member, you are deemed to have accepted the following items:
1.1.1.The General Rules and Conditions on this page,
1.1.2. Privacy Policy,
1.1.3. Game rules,
1.1.4. All kinds of promotional bonuses, rules and conditions of special campaigns that you can find on our website and can be updated if necessary.
1.2.All of the rules and terms listed above are referred to as "Rules".
1.3.Please read the rules carefully before accepting them. If there is an item in our rules that you do not accept, please do not continue to use it by opening a member account on our website. Your continued use of our website will mean that you accept the rules.
1.4.The rules are valid as of 11 February 2016.
2. PARTIES
2.1. The terms "us", "our", "we" or "Company" used in the terms and conditions refer to the other party of the agreement in which you accept the terms of the Company information stated above.
3. RULE CHANGES
3.1.The rules may be changed by us for some reasons such as commercial reasons, changes in laws and regulations or customer service. The current usage rules can be accessed on the website and you can check the update.
3.2. Changes made in the terms of use will be notified to you via e-mail or by announcing on the website.
4. OPENING ACCOUNT
4.1. You must open an account from our current address in order to bet and play games on the website.
4.2. Due to various legal and commercial reasons, it is not allowed to open an account and use the website from some countries including the USA. If you reside in these regions, you should not open an account and use the website.
4.3. To become a member of the website, you can get help from the live support line or open an account by following the steps in the menu on the main page.
4.4. When you open an account, you will be asked for your contact information consisting of name, date of birth as well as address, telephone and e-mail information (Contact Information).
4.5.You agree that you can earn and lose money by using the website services.
4.6. Your account must be opened in your own name and with correct information. Each member can only have one account. Any other account you open on our site will be considered multiple registrations. Accounts that you have opened more than once can be closed by us immediately, you will be subject to the following actions;
4.6.1. All transactions made from more than one account are considered invalid,
4.6.2. All deposits and bets made will be returned to you,
4.6.3. All gains and bonuses accrued while more than one account is active may be lost and withdrawn by us, withdrawals may be requested to be refunded,
4.7. If you want to open another account, you must do so by contacting the support unit. [email protected] When a new account is opened, the old account is closed.
4.8. You must protect and keep your account information up to date.
5. AUTHENTICATION, PREVENTION OF MONEY LAUNDERING POLICY
5.1. The following items are guaranteed by you:
5.1.1. Rules regarding age limit;
Over 5.1.1.1.18 years old,
5.1.1.2.It is above the legal betting and gaming age in the country you are in,
5.2. The information you use when opening your account is correct,
5.3. The money in your account belongs to you,
5.3.1.By accepting the rules, you allow your personal information and contact information to be checked by us or by third parties if necessary.
5.3.2. You may be restricted from withdrawing money from your account while checking your account information.
5.4. In some cases, you may be contacted for identity verification and you may be asked to provide information. If the requested information is not provided, your account may be suspended or permanently closed until the requested information is provided. If the amount you want to withdraw is two thousand euros (EUR 2,000) or more, you may be asked for your identification information.
5.5. If you cannot verify that you are over the legal age, your account will be suspended. If you are found to be under the legal age limit while you bet or play;
5.5.1. Your account is closed,
5.5.2. All transactions you make while under the legal age limit will be canceled, all your money payments will be refunded,
5.5.3. All bets you play will be cancelled,
5.5.4. All won bets will be canceled and if withdrawals have been made, refunds will be requested.
6. USER NAME, PASSWORD AND CUSTOMER INFORMATION
6.1. After the account is opened, the user name and password should not be disclosed intentionally or unintentionally. If you lose or forget your password, you can get your password information by clicking the "Forgot Password" link in the login section.
7. DEPOSIT AND WITHDRAWAL FROM YOUR ACCOUNT
7.1. You need to deposit money into your account to bet and play games on the website.
7.2. Deposits and withdrawals can be made with various payment systems. Procedures, rules and conditions vary depending on the payment system. Cash payments are not accepted by us.
7.3. By investing in your account, you agree that you will not cancel or object to the deposit, and that you will refund and indemnify the unpaid deposits.
7.4. Your account is not a bank account and has no guarantee, insurance or sponsorship, it is not covered by any banking insurance system and it is not possible to earn interest income from the money deposited into your account.
7.5. We reserve the right to recalculate your account balance and bets, regardless of the amount won, due to multiple accounts, collusion, cheating, fraud, illegal activities or errors.
7.6. It is your responsibility to report your gains and losses to the local tax administration and authorities.
7.7. You can withdraw money from your account at any time by providing the following conditions. After the last investment transaction, withdrawal can be made 2 hours later.
7.7.1. All deposits made to your account must be clean and there must be no refund requests or objections, otherwise the payment request will be cancelled.
7.7.2. All checks must be completed as specified in Article 7.5.
7.8. When your withdrawal request is approved by us, you must provide all necessary information regarding the money transfer. We will try to fulfill your money transfer request with the payment system and currency you have chosen, but it cannot be guaranteed.
7.8.1.The user can withdraw a maximum of 20 times the last investment made under 10,000 TL.
If your investment transaction is between 10,000 TL and 19,999 TL, the maximum amount is 300,000 TL,
400,000 TL between 20,000 TL and 39,999 TL,
If the amount is over 40,000 TL, a maximum of 500,000 TL can be withdrawn.
For users with cryptocurrency investments, they can withdraw a maximum amount of 20 times for investments under 50,000 TL.
Cryptocurrency deposits can be withdrawn 10 times for investments over 50,000 TL, with a maximum amount of 3,000,000 TL.
After this amount of withdrawal is made, the remaining amount will be reset by the system.
The daily withdrawal limit is 250,000 TL for all methods.
7.8.2. The user can withdraw a maximum of 20 times the last cashback bonus he has received. The amount exceeding the limit will be deleted from the balance.
7.9.We reserve the right to charge a fee equal to their own cost (including the cost of the deposit) for withdrawing unspent money.
7.10.Players who sign up with betmatik.com have to deposit money into accounts opened in their names.
7.11. Third party; Payments made by friends, relatives, spouses or family are not accepted.
7.12. If such a situation is detected during routine security checks, all casino winnings and money deposited to the casino will be returned to the account/credit card holder.
7.13. If bank transfer is required for repayment to the account holder, bank deductions are borne by the buyer.
7.14. In cases where Mastercard repayments are not possible, the cardholder must fill in the credit card verification form and send it to us for approval with identity documents.
8. BET-GAME PLAYING
8.1. All transactions continue with the language in which the transaction was started.
8.2. It is the user's responsibility to ensure that the transaction details are correct.
8.3.You can access your transaction history on the website.
8.4. We reserve the right to cancel the transactions in whole or in part at any time. Transactions are not considered valid unless approved by us. If you have not received a confirmation email confirming the transaction, contact support.
8.5 Once a bet has been confirmed, it cannot be changed.
9. CONFIDENTIAL AGREEMENT, CHEATING, FRAUD AND ILLEGAL ACTIVITIES
9.1. Confidentiality agreement;
9.1.1. To make confidential agreements with third parties,
9.1.2. Using an advantage or influence that will create injustice (cheating in general terms), exploiting a potential bug, using software vulnerabilities or bugs, using automated players (also called 'bots'),
9.1.3. Using credit or debit cards seized, stolen, copied by fraudulent method,
9.1.4. To take part in or be a part of money laundering or similar crimes.
9.2. Necessary steps are taken by us to prevent and detect these activities and to identify related players. Our company is not responsible for the damages and losses that you or another user may suffer from collusion, cheating, fraud and illegal activities, the actions to be taken are at the discretion of our company.
9.3. If you believe that a person is engaging in collusion, cheating, fraud or illegal activities, you must notify us by e-mail.
9.4. Our company reserves the right to share your identity information with the competent authorities, other betting sites and operators, online service providers and banks, credit card companies, electronic payment system providers and other financial institutions as a result of any suspected illegal or inappropriate activity and cooperate in investigating such activities. You agree that you will be in.
AML
Anti-Money Laundering Policy
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Betmatik.com is obliged under the Money Laundering Regulations of 2017 to put in place appropriate systems and controls to prevent money laundering and terrorist financing. This policy includes the procedures we have developed to comply with these obligations.
What is Money Laundering?
Money laundering is the process by which proceeds of crime and their true origin and ownership are altered so that the proceeds appear legitimate.
Why is anti-money laundering (AML) important to us?
Lawyers facilitate important transactions and are the gatekeepers of the legal system. The anti-money laundering (AML) regime is designed to prevent the use of our services by criminals. Under the AML regime, you have an obligation to detect and report money laundering. Failure to comply with these obligations can result in criminal penalties, substantial fines and enormous damage to yourself and our reputation.
Regulations
Money Laundering Regulations require an organization to have a nominated authority to ensure that it is up-to-date on Money Laundering and Counter-Terrorism Financing issues throughout the organization, implements appropriate policies and procedures, and receives suspicious reports.
1. Due to the ever-evolving regulations regarding the prevention of criminal activities and money laundering and the financing of terrorism, our company strictly follows anti-money laundering (AML) guidelines and procedures.
2. Betmatik customers are subject to a DD process and record keeping.
3. Duplicate/Multiple Accounts: Many customers want to use parallel accounts to separate their gambling spending. Regardless of this activity, licensees must be able to identify and associate "linked" accounts that may or may not belong to the same person.
4. Politically Exposed Persons (PEP). Risk to respond to gambling attempts by any suitably qualified Politically Exposed Person, i.e. any person holding an important public office (or holding at any time during the previous year), accessing public funds, or by persons in positions of influence. must take action on a sensitive basis.
PEPs include easily identifiable family and partners of such persons. A risk-based approach should be applied, based on the value and scale of the gamble and the location of such clients.
10. OTHER PROHIBITED ACTIVITIES
10.1. You must not use the website services and chat function for any purpose considered offensive, obscene, racist, discriminatory or offensive. You should not use offensive and offensive language or images, or engage in offensive behavior to other users and site employees.
10.2. You should not attempt to prevent the website from working, and you should not use viruses, worms and similar methods that will affect the services of the website. .Any mass posting or spamming is strictly prohibited. You should not attempt to alter or interfere with any information in any form contained on the website.
10.3. The website should be used for entertainment purposes only and it is forbidden to copy and use all or any part of the site without permission.
10.4. You should not attempt to access the website, the servers, computers and databases where the website is located, without your authorization. You should not attack the website with DDOS (denial of service) or similar systems. If you make such attempts, cooperation will be made with the relevant authorities and your identity information will be shared. At the end of such an attempt, your right to use the website will terminate immediately.
10.5. Our company is not responsible for any loss or damage that may occur in your computer, computer programs and documents, while using the website, while downloading files from the website, due to viruses, DDOS attacks or various harmful technologies.
10.6. It is forbidden to sell or transfer accounts between players.
11. ACCOUNT CLOSURE AND TERMINATION
11.1.According to the company security policy and Netherlands Antilles laws, accounts that are inactive for thirty (30) months are called 'Inactive accounts' and the money in your balance will be refunded to you. If you cannot be reached, your balance will be transferred to the Curacao Gaming and Lottery Administration.
11.2. When your inactive account is closed, you will be informed using your contact information. If the account closing process is not within the scope of Article 9 (collusion, cheating, fraud and illegal activities) or Article 16 (Violation of the rules of use), your account balance will be refunded. If you cannot be reached, it will be transferred to the authorized betting institutions.
12. WEBSITE UPDATES
12.1. Changing or updating any service on the website at any time is under the absolute discretion of our company.
13. INFORMATION TECHNOLOGIES ERRORS
13.1. In case of any software or hardware error or malfunction in the system providing the website, we will intervene in a short time to eliminate the problem.
13.2.Our company is not responsible for errors in the hardware or software you use or access errors caused by your Internet service provider.
14.ERRORS OR OMISSIONS
14.1. Due to various reasons, a bet transaction may have been accepted or paid by us incorrectly.
14.2.“BETMATIK” reserves the right to cancel bets made when incorrect odds, altered odds (the odds are listed against the wrong teams) or live betting is not possible.betmatik.com reserves the right to cancel, restrict, refuse and limit any bet.
14.3. We (including our employees and representatives), business partners and service providers are not liable for any losses or lost earnings resulting from our or your fault. You will lose any gains/losses resulting from this type of error.
15. RESPONSIBILITIES
15.1. Your access to the website and use of the services is entirely your choice and discretion and all risk is at your own risk.
15.2.Web An easy-to-use and working website is provided as defined in the rules. No guarantee can be given or promised for any service-product other than our website and the products offered on our website. Hereby, warranties applicable to similar products are excluded from our warranty to the extent permitted by law.
15.3. Our company is not responsible for job loss, data loss, profit, income, opportunity, prestige, recognition and business interruption and unforeseen losses and are excluded from the scope of the contract.
16. USER'S VIOLATION OF TERMS OF USE
16.1. It is your responsibility to cover any liability, cost, expense (including legal costs) and possible costs incurred as a result of violating the Rules.
16.2.When you violate the terms of use;
16.2.1. You will be notified by using your contact information that the activity you are doing is against the rules and that you need to stop it,
16.2.2. Your account will be frozen and you will be prevented from betting and playing games,
16.2.3. Your account will be closed with or without giving you preliminary information,
16.2.4. The welcome bonus cycle period is 30 days. The first investment bonus and earnings of our members who have not completed the conversion requirement within 30 days of the conversion period are deleted, only the amount they have invested is left in their account.
16.3. In case of non-compliance with the rules, deactivation of the user code and password is at the discretion of the company.
17. WEB SITE PROPERTY RIGHTS
17.1. All website design, text, graphics, music, sound, photos, videos, their selection and arrangement, software compilations, source code, software and all materials are subject to other proprietary rights copyrighted by us or used under license by third party rights holders. . The materials on the website may be downloaded for personal use only on a single personal computer and cannot be used for commercial purposes.
17.2. Under no circumstances is it possible to transfer the rights of us or third-party rights holders to any user.
17.3. The use and reproduction of trademarks, trade names and logos appearing on the Website is prohibited unless permitted in accordance with the rules.
18. PROTECTION OF PERSONAL INFORMATION
18.1. Personal information received by our website is protected in accordance with data security laws. Our site meticulously fulfills its obligations regarding the use of personal information.
18.2. You accept the use of the personal information you provide to our website by our website in accordance with the site conditions and the use in accordance with legal and regulatory obligations.
18.3. In accordance with the company policy, no personal information is shared with third parties, except for the employees of the company, who are obliged to provide services and have the right to access the information.
18.4. To ensure an accurate record of the information we receive from you, a copy of any contact information you send to us (including a copy of e-mails) will be retained by us.
19. USE OF COOKIES
19.1. Cookies are used for the effective use of the website. Cookies are small text files that are downloaded to your computer and are remembered when you come back to the site. Information on how to control and delete cookies can be found at www.aboutcookies.org. By deleting and disabling cookies, you may not be able to access or use some features of the website.
20. NOTICES
20.1.To make any complaint about the website, you must first contact the customer relations unit.
20.2. In the event of any dispute, you agree that the server logs will be recognized as the final authority in determining the outcome of any claim.
20.3. In case of any difference between the result displayed on the user screen and the result on the game server, the data on the game server is considered valid, you agree that we are the final authority that determines the rules and conditions during your participation in online games.
20.4. In case of any dispute, you will be contacted using your contact information.
21. TRANSLATION
21.1.The language in which the Rules are written is English and all translations have been translated from the “English” original text. If the Rules or any documents or notices are translated into another language, the original English version will prevail.
22. IN CASE OF TRANSFER OF RIGHTS AND OBLIGATIONS
22.1. We reserve the right to transfer, assign, sub-license or pledge the Rules to another person in the same way or in a way that will not give you less advantage.
23. SITUATIONS THAT MAY DEVELOP OUT OF OUR CONTROL
23.1. Our company cannot be held responsible for non-compliance with the requirements of the rules of use, such as inability to provide service or service delay due to events beyond the control of our website due to war, social upheaval, interruption in network services, industrial problems, DDOS attacks and similar compelling reasons. During the continuation of these compelling reasons, our services are deemed suspended and our service period is deemed to be extended during the continuation of the compelling reasons. Our site will make every effort to end these compelling reasons or to find solutions to fulfill their obligations as much as possible despite the compelling reasons.
24. DISCLAIMER
24.1. The failure of our site to warn you if you neglect the obligations that you, as a user, are obliged to fulfill, or the failures that may occur in the implementation of the rights and regulations authorized by our site, do not waive these rights and obligations and do not remove your obligation to these obligations.
24.2. The waiver arising from the failure to fulfill the obligations arising from us does not constitute another waiver to occur. There is no waiver arising from the terms of use, unless it is expressly stated and notified to you in writing.
25. SEVERABILITY
25.1. If any of the rules is decided to be invalid, illegal or unenforceable, these rules are separated from the other rules, other rules remain valid to the extent permitted by law. In such cases, the invalid or unenforceable parts are amended to be lawful and as close as possible to the meaning given in the original text.
26. RESPONSIBLE PLAYING AND BETTING
26.1. For users who want to restrict themselves, an optional self-restriction policy is offered where you can close your account or limit your betting. You can contact the live support section to learn about this service.
26.2. We will assist you in using the self-restriction service.
26.3. We commit to support Responsible Gaming initiatives.
27.LINKS
27.1. All of the other sites linked on our site are for information purposes only. The use of these links is your responsibility and we are not responsible for any problems that may arise from the use or content of these sites.
28. LIVE BETTING
28.1. Any statistics displayed on the website during a live event (eg score, time information) are for general information purposes only, there is no guarantee of accuracy and should not be relied upon for betting purposes.
28.2. Bets will be kept in “standby” mode during the acceptance period and will be accepted or void after that.
28.3. Bets in “Standby” mode may be voided if it is decided that the market for that bet has changed significantly until the acceptance period.
28.4.The Company reserves the right to stop bets in any market without notice.
28.5. If the company has reason to believe that a live bet was placed after the outcome of a live event became known, or if any technical malfunction was entered at the wrong odds after the selected participant gained an advantage, the company has the right to void the bet without giving any reason.
Betmatik website Feel So Good B.V. Under the Curacao license number 1668/JAZ, Dr. M.J. Hugenholtzweg 25 operates under the Curacao address and is controlled by the Curacao eGaming License authority.
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