RESPONSIBLE GAMING
We are aware that betting for a minority of our customers can become an addictive behavior that can lead to a number of problems for individuals and their families. For this reason, we have a social and legal responsibility to ensure that our customers can manage their betting processes and ensure system controls.
Each of our staff dealing with customer accounts is trained in Social Responsibility and Responsible Gaming (Responsible Gambling) awareness. You can contact us for more help and information at any time.
1. entry
1.1. This policy sets out our commitment to providing a healthy environment for all gambling activities in a socially responsible way and the approach we will adopt. We believe that social responsibility applies to all our customers. The purpose of this policy is to provide an effective level of protection against the problem of gambling.
1.2. We know that most of our clients gamble responsibly, experiencing both the excitement of a victory and the disappointment of a defeat. However, we also acknowledge that we have a responsibility to ensure that the fun of gambling does not cause problems for our customers. We are committed to improving our awareness raising, prevention and intervention processes regarding gambling problem. Accordingly, we may send or display social responsibility messages to our customers from time to time.
1.3. We want all our customers to gamble responsibly within their means and enjoy the entertainment experience across our platform. To help with this, we may provide customers with targeted information about their gambling behavior in order to report and prevent losses. If we become aware of a customer's gambling activities that may indicate a possible gambling problem, we may contact that customer to help them get help, or in certain cases we may suspend that customer's account.
1.4. All our staff are trained in Social Responsibility. This includes identifying possible gambling problems and providing assistance.
1.5. We have put in place a number of support measures to support our commitment to responsible gambling. These measures are as follows:
a. Responsible advertising and marketing practices.
b. Prevention of gambling at an early age.
c. Protecting vulnerable people.
d. Gambling management tools:
Awareness information about self-help and gambling;
Customer-oriented deposit and loss limits;
Timeout tools;
Means of self-removal;
Links to GamCare and other charities;
1.6. If you need more information about these tools, please refer to the following 8. contact us using any of the methods listed in the section.
2. RECOGNIZING GAMBLING PROBLEMS
For many of our customers, betting, gambling in general, is exciting and fun. In order to continue gambling in this way, gambling habits need to be fully controlled. Sometimes things can get out of hand. Realizing this fact, getting help to take back control is the first step to take. If you feel that you have a problem with gambling, please refer to our self-assessment tool. We have prepared some responsible gambling tips to help you determine if you need help with gambling.
If you are concerned about gambling, answering the following questions honestly can give you an idea of whether it has become problematic for you to gamble. The more 'yes' answers you give to these questions, the more likely you are to have a gambling problem.
a. Do you stay away from work or school to gamble?
b. Are you gambling to escape a boring or unhappy life?
c. When you gamble and you run out of money, do you feel lost and helpless and want to gamble again as soon as possible?
d. Have you ever gambled to pay off your debts?
e. After winning, do you feel the need to try harder and win?
f. Have you sold any of your belongings for gambling financing?
g. Have you ever lied to cover up the money or time you spent gambling?
h. Have others ever criticized your gambling?
i. Have you lost interest in your family, friends or hobbies?
j. Do arguments or disappointments make you want to gamble?
k. Do you feel depressed or suicidal because you are gambling?
After answering the above questions, if you feel that you have a problem with gambling, we suggest that you take some time to think about your recent gambling experience with us. If you think that gambling is no longer fun and enjoyable, then it's time to take action to deal with the situation.
Here are the things you need to remember as part of being a responsible gambling player:
a. Gambling should be a means of entertainment and not be seen as a way to make money.
b. Do not gamble when you are stressed, depressed or drunk.
c. Decide your boundaries in advance and stick to them.
d. Gamble only with money reserved for entertainment, never use money for your daily expenses or bills.
e. Never borrow money to gamble.
f. Just gamble as much as you can afford to lose.
g. Avoid chasing after casualties.
h. Balance your gambling with other activities.
I. Keep track of the time and amount you spend gambling.
j. Consider taking a break using time-out or self-exclusion features.
3. ARE YOU WORRIED ABOUT A FAMILY MEMBER OR FRIEND?
3.1. We understand that some people who develop problems with gambling may not always be aware of this. If you are concerned about a spouse, family member, or friend, you should consider whether any of the following applies to the person you are concerned about:
a. Do you think that their gambling has begun to affect their work, school work?
b. Do you think they are lying to cover up the time or money they spend gambling?
c. Does their gambling cause quarrels and disagreements with family and friends?
d. Have they ever borrowed or stolen money from their family or friends to gamble?
e. Has their gambling caused them to lose interest in other hobbies and family activities?
f. Have they been violent or abusive towards their family or friends because of losing money while gambling?
g. are you worried that someone under the age of 18 has started gambling?
3.2. What should be the next step?
a. Talk to your family member or friend to understand the severity of the problem.
b. Agree to establish limits and control of expenses.
c. Investigate what support is available and encourage them to seek help.
d. Consider providing a "safety net" of support from family, friends, and support organizations.
e. Below you will find help and advice from organizations listed under the heading ”Further Assistance". You can also contact us to discuss appropriate support - our contact details are provided below. it is located in the department.
4. ADVERTISING AND MARKETING APPLICATIONS
4.1. To ensure that our services do not appeal to children, young people or other vulnerable groups, we will take care of the design and content of our marketing and promotional materials.
4.2. We will comply with the CAP, BCAP, Gambling Commission's Code of practice, such as the Advertising/Marketing Rules and the Gambling Industry Rules for Socially Responsible Advertising. Excludes Customers who break self or gambling, or to export themselves to receive any marketing or promotional material from us, we will provide during the timeout period (excluding any marketing previously published).
4.3. We will make sure that we use social media marketing responsibly and that there is no marketing near the responsible gambling section of our website.
4.4. We will adhere to the principles set out by the Competition and Markets Authority to ensure that gambling is conducted fairly and openly.
5. PREVENTION OF GAMBLING FOR THOSE UNDER THE LEGAL AGE OF
5.1. gambling under the age of 18 is a criminal offense. We take our legal responsibilities regarding the blocking of access to our products and services by people under the age of 18 very seriously.
5.2. Warnings and symbols about age limits are displayed during registration and throughout our site.
5.3. To ensure that our services are restricted, we use advanced age and authentication systems and robust procedures to minimize the risk of underage customers accessing our services. We perform authentication checks on every account application as part of our customer due diligence requirements. Despite this, we recommend that parents and guardians who use a shared (for example, "family") computer to access our services take the necessary measures to prevent minors from accessing our platform. We advise you not to gamble in front of minors. If there is a danger of a child gaining access, do not leave your account logged in while you are away from the computer.
5.4. If we become aware that a client is a minor, his account will be closed and all investments in his account will be refunded. Any customer under the age of will not be paid earnings under any circumstances. If the winnings have already been taken out of the account, these winnings will be taken from the money remaining in the account, and if the amount is insufficient, we can request a refund to the customer.
5.5. if you suspect that someone under the age of 18 is gambling with us, please contact us using any of the methods listed below and we will take the necessary action.
5.6. Because we are a remote gambling operator, it is difficult for us to determine the mental state or capacity of our customers, and therefore we cannot measure whether they are vulnerable to a medical, psychological or physiological condition or through drinking or drugs. However, we do not underestimate our obligations to protect vulnerable people from harm or exploitation by gambling.
5.7. When a person joins our site, we will check:
5.8. We are actively monitoring customer accounts for changes in activity, and our customer response process will be initiated if we notice any unusual account activity or behavior, or if we are notified by a third party that a customer is or may be vulnerable.
5.9. We record all customer interactions (including reasons for non-interaction) and all events and results are logged to help us improve our procedures and for audit purposes. This process helps us identify vulnerable or potentially vulnerable customers and allows us to provide appropriate support and assistance.
6. CUSTOMER INTERVENTION PROCESS
6.1. The customer intervention process will be initiated when we are informed or have reason to suspect that a customer is or may be vulnerable or otherwise at risk. This will be determined through our direct interactions with the customer, for example via emails or phone calls, or through normal monitoring of account activity. It can also be brought to our attention through third parties, such as a family member or friend.
6.2. Decisions on customer interventions will be commensurate with the risk associated with the customer and may be initiated by our Customer Service Team or Responsible Gambling/Compliance Officer in accordance with our Responsible Betting (Responsible Gambling) procedure.
6.3. The type of behavior that can provoke intervention is usually associated with increased deposits and losses, significant losses, sudden change of behavior, pursuit of losses, increased time spent on gambling.
6.4. When we have reason to suspect that a person is vulnerable or may be, we may temporarily freeze the account for 24 hours in order to further discuss his needs with the client and start the intervention process. During the customer intervention process, we will inform the customer about how to use our gambling management tools, where they can get help from gambling support organizations if they feel they have a gambling problem, and discuss available options, including how to do it on their own. decommission it from our stock exchange or take a break from gambling.
6.5. All communication(s) with the client will be recorded and a decision will be made on how to proceed, including the closure of the client's account. This will ensure the best result for the client and ensure compliance with our obligations regarding responsible gambling and social responsibility.
7. MORE HELP
If you feel that gambling has become a problem or you are worried about a family member or friend, you can get help and advice from the following organizations:
Green Tea https://www.yesilay.org.tr/
Amatem Addiction Center https://npistanbul.com/amatem/kumar-bagimliligi
Gambling Therapy [www.gamblingtherapy.org The company provides many different online services for problem gamblers, their friends and family. These include online groups, forumsdec email support, a resource database and a multilingual live advice helpline.
If you prefer to contact us, our contact information is below:
Email: [email protected]
Please note that any conversation with our Customer Service Team can be monitored or recorded for training and quality management purposes.
8. GAMBLING MANAGEMENT TOOLS
You can check your bet by entering your choice in your Account in your Account Settings or by contacting Customer Service and setting a maximum limit for your daily, weekly or monthly investments.
8.1. Access to your account history
We will provide customers with a complete history of their account transactions with us, including the full amount of their payments and their earnings history. This will be accessible through their Account at any time and on request. We will keep records of a Client's gambling transactions for at least 12 months.
8.2. Deposit and loss limits
8.2.1. Deposit and forfeit limits allow you to set a limit on the amount of money deposited or lost in the game within a certain period of time. Therefore, you are always in control of your money and the maximum amount spent on gambling. After registration, you can set a deposit and / or loss limit at any point and apply a limit to the Account at any time from the "Limits" section on the "My Account" page.
8.2.2. You have the option to apply a deposit loss limit for the following periods/periods:
8.2.3. When you request a limit, it will be applied immediately after your request and you will be informed that the limit is in effect in your account.
When you apply a deposit limit, our system automatically blocks any deposit above the limit you set. Similarly, when a loss limit is applied, you will be prevented from placing any bets when the limit is reached (until this period expires and a new limit period begins).
When you set more than one limit, e.g. the daily deposit limit and the weekly limit, the lowest limit will always be valid.
8.2.4. You can request a reduction of your limit via the "Limits" on the "My Account" page. This will be applied immediately and you will be informed when the change is made.
If you want to increase your limit, you will need to contact us by phone to make a request. In order for the increase to be applied, there will be a mandatory "cooling-off" period of 24 hours (from the time of the request made by you). You can call us during the waiting period to cancel the increase. Otherwise, you will be notified at the end of the waiting period when the change takes effect.
8.2.5. The "break" allows you to take a break from gambling for a certain period of time and is similar to self-decommissioning. The main difference is that the "timeout" has a minimum duration of 24 hours and has a shorter maximum duration. Therefore, the possibility of a break can be a useful way to regulate the amount of time or money you spend gambling (or both).
8.2.6. You can take a break with us during the following periods:
8.2.7. In order to request a break, you will need to contact us by phone and tell us the time you want to give up. If you choose to take a break from us, we strongly recommend that you take a break from all other companies with which you have a gambling account. Details on how to do this will be found in the responsible gambling section of the website.
8.2.8. After receiving your request by phone, you will be prevented from logging in to your Account for the requested timeout period. You may not deposit, withdraw or place any bets with us until the time-out period has expired.
After your request for a break has been made, you cannot cancel it.
8.3. Don't exclude yourself. If you have decided to take a break from gambling, we provide a self dec exclusion facility that supports you and prevents you from accessing your account with us for at least six months. Your account will be closed for the duration of your self-issuance (6 months, 1 year, 3 years or 5 years). It will not be activated until the self-issuance period has expired and only after you call us to request a return to gambling (affirmative action to start gambling again). A 24-hour waiting period will apply after the request to return to gambling.
8.3.1. If you feel that you have spent too much time and / or money on gambling, then the process is encouraged by you. You can do this by calling us directly or by filling out the self-exclusion drop-down box on our website.
8.3.2. We will close your account and it cannot be reactivated until the self-exclusion period has expired. Any money held in your account will be refunded to you. All bets that have not yet been settled (Ante-Post, etc.) It will be kept open until it is closed, and all funds arising from these bets will be refunded to you.
8.3.3. When you decide to stop gambling on your own, this will be at least 6 months. You have the option to extend this for one or more periods of at least 6 months, up to at least 5 years each. At the end of a self-issuance period selected by you, self-issuance will remain valid for at least 7 years, unless you take an affirmative action to gamble again after the expiration of your initial self-issuance.
If you make a request to resume gambling again at the end of the self-issuance period selected by you, we will give you 24 hours before you are allowed to gamble again.
8.3.4. When you decide to stop gambling, you will not be able to gamble through our website. When you self-opt out of using our Services, we also recommend that you also exclude yourself from other gambling organizations that you are a member of, as this will help you avoid gambling while seeking help to deal with your problem. You may also consider using blocking software that blocks access to gambling websites.
8.3.5. During your self-exclusion period, we will remove your information from our marketing mailing lists and databases. Please note that this may not prevent you from receiving marketing materials that have already been sent to you by mail. Any such material received must be destroyed immediately.
During the self-exclusion agreement, we will use reasonable automated controls to ensure that you can no longer trade with the Accounts held by us and that you comply with the self-exclusion agreement.
If you continue to gamble or break any self-issue agreement by opening and operating new Accounts with us, we are under no obligation to refund any deposit, winnings or other funds in connection with such activities.
8.3.6. You can continue gambling only after your self-issuance period has expired. Unless you take positive measures to gamble with us again, the self-issue agreement will remain valid for at least 7 years.
If you want to continue with us to gamble gamble gamble you can go back to taking steps to control and safely is to make sure that you feel that you'll need to phone contact with our customer service team. After contacting you by phone, there will be a 24-hour waiting period (from the phone call from you) before your account is reactivated and you can continue any gambling activities with us. By default, your marketing and promotional communications will be closed. If you want to receive such communications, you can change this.
9. INTERNET FILTERING APPLICATIONS
If you exclude gambling yourself or take a break, we also recommend that you stop following all gambling sites and/or social media platforms and remove all apps or notifications that may be related to gambling on your devices.
You can also install internet filtering software on your computer to prevent access to gambling sites. It is important that you do your own research to find the right software that best suits your needs. It is recommended that you ask someone else to enter/select a password when using the blocking software.
You can find the filtering software on the following sites:
https://www.titanhq.co
https://www.twohat.com
https://www.wavecrest.net
10. PERSONNEL TRAINING
Our staff are experienced and trained to recognize and respond to gambling problem symptoms. Regular discussions, an assessment of our policy and procedure, and planned refresher courses are designed to keep us updated with new recommendations from the Gambling Commission and to continue to improve the protection we offer our customers.
11. REVIEW AND REVISION
This policy and related topic-specific policies will be reviewed annually and revised in accordance with:
a. Advances in technology and software. B. Changes in legislation or regulatory responsibilities. C. The results of risk assessments, internal audits and management reviews conducted by the company or contractors on behalf of the company. D. Feedback from relevant stakeholders.
Any policy changes made during these annual reviews will be notified to our customer and relevant stakeholders.